Terms and Conditions
Please shop with confidence knowing that we guarantee all Stretch Now products to be free of defects.
However if you have any concerns please read the following:
Returns will be accepted if the product is proven to have defects or is faulty. Returns must be made within 14 days of the purchase date and must include proof of purchase.
Returns will be accepted if you want to exchange for a replacement item. The product must be in its original condition, has not been used, washed or worn and must include all packaging and labels with proof of purchase and be returned within 14 days of the purchase date. We do not cover the cost of delivery for change-of-mind returns. Return postage must be paid for by the returnee.
Returns are credited in the manner in which they were originally paid. The cost of shipping will be the responsibility of the returnee unless the product is proven to be defective or it is not the product you originally ordered.
Stretch Now does not accept returns for items that have been damaged after being received. For Example:
Items purchased from a studio, reseller, or online (other than Stretch Now), must be returned to the place of purchase for a refund or exchange.
Sale Items: Please ensure you select these items carefully before purchase.
Sale Items are considered final sale and are non-returnable. Please do not ship these items back to Stretch Now, as we cannot issue a credit to your account.
GUIDELINE FOR RETURNS
Pack the items securely. Please wrap the product so it does not get damaged in shipment. All returned products must be in the same condition in which they were received. Please select a box size that fits your product. Include a copy of the invoice in the package.
Fill the RETURN FORM and send it with the package.
Download RETURN FORM here. Address all returns to:
MINC / Stretch Now
3641 SK Mijdrecht
Please use a tracking number when shipping to us or consider sending registered mail for your return package. Stretch Now cannot be responsible for packages that are lost in the mail.
Original shipping costs are non refundable (exceptions – wrongly shipped or faulty products). Shipping cost for returns is at the customer’s expense.
After inspection to ensure the product is returned in original and working condition or is indeed defective, refunds or credits are issued within 7 days of product receipt by Stretch Now.
Refunds will not be issued for products that are soiled, damaged or have missing parts.
If your order has shipped, or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package.
Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging. Restocking fee may be applied.